Wuddy Chatbots make it easy for customers to get answers, customers no longer have to:
– Sit through an automated telephony system to get help with basic questions
– Converse through back and forth emails
– Raise issues on social media
They can get help instantly.
Along with reducing the first response time, Chatbots also help in bringing down the resolution time which is an important metric in customer support.
With Chatbots, you can collect feedback through a conversation while the customer is still on the website. Since the experience is fresh, the feedback gathered is more accurate.
